A curriculum of MOS (management of service) course based on knowledge science and information science

摘要

Innovations can improve the productivity and quality of services and lead to new services. The importance of education to such services innovation has been a focus of discussion all over the world. The Japan Advanced Institute of Science and Technology (JAIST) has established a new education course for services innovation called MOS (management of service). The curriculum of the MOS course is based on the recognition that services in the 21st century are dependent on knowledge science, information science, business science, and transdisciplinary science and technology. In particular, knowledge science including ethnography and brain science and information science that studies the Internet and data management can enhance service quality. This paper describes the concept of JAIST's MOS course and outlines its curriculum.