Knowledge-based support services: monitoring and adaptation

机译：基于知识的支持服务：监控和适应

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Knowledge management (KM) is a combination of several techniquesand processes for creation, sharing and dissemination of knowledgewithin an enterprise. According to published reports, KM is a keyingredient in any successful customer support service busine

机译：知识管理（km）是若干技术和流程的组合，用于创建，共享和传播企业知识。据发表的报道称，KM是任何成功的客户支持服务BUSINE的keypredient

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《Control Conference (ACC), American》|2004年|P.1097-1101|共5页
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Delic; K.A.; Dayal; U.;
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中图分类工业技术;
关键词
business data processing; data warehouses; decision support systems; knowledge based systems; marketing data processing; Hewlett Packard Corporation; adaptation; automatic problem solving; customer support service business; decision making; enterprise; evolving nee;

机译：商业数据处理;数据仓库;决策支持系统;基于知识的系统;营销数据处理;惠普公司;适应;自动解决问题;客户支持服务业务;决策;企业;不断发展的需求;

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Knowledge-based support services: monitoring and adaptation

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