Technology for Good: Helping Orgs Do (More) Good with Technology

摘要

Technology is one of the most powerful equalizers of our time, providing access to data, knowledge, and connections. As we embrace the Fourth Industrial Revolution, there is a constant struggle with using technology for the greater good. Now more than ever, people are striving to lead their lives with purpose, and the workforce is looking for institutions that promote the values and ideals that are important to them. Society is increasingly looking to companies to play a part in creating real and measurable impact. In this session, I will discuss Industry 4.0, the implications for our industry, and relate how my company, Salesforce.org, has created solutions to get technology in the hands of nonprofits, educators, and philanthropic organizations so they can connect with others and do more good. I will also discuss how Salesforce.org is incorporating Compassionate Technical Writing into our content and how writers should not only inform users how to use technology, but also reflect empathy and awareness of the challenges they might encounter. Technology is constantly changing and can be challenging at times. Technical writers can help bridge the gap and bring about a better understanding of not only the technology but how to use that technology to make a positive difference in the world.