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Talk to Me: Verbal Communication Improves Perceptions of Friendship and Social Presence in Human-Robot Interaction

机译:与我对话:言语交流改善人机交互中的友谊和社交存在感

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The ability of social agents, be it virtually-embodied avatars or physically-embodied robots, to display social behavior and interact with their users in a natural way represents an important factor in how effective such agents are during interactions. In particular, endowing the agent with effective communicative abilities, well-suited for the target application or task, can make a significant difference in how users perceive the agent, especially when the agent needs to interact in complex social environments. In this work, we consider how two core input communication modalities present in human-robot interaction-speech recognition and touch-based selection-shape users' perceptions of the agent. We design a short interaction in order to gauge adolescents' reaction to the input communication modality employed by a robot intended as a long-term companion for motivating them to engage in daily physical activity. A study with n = 52 participants shows that adolescents perceive the robot as more of a friend and more socially present in the speech recognition condition than in the touch-based selection one. Our results highlight the advantages of using speech recognition as an input communication modality even when this represents the less robust choice, and the importance of investigating how to best do so.
机译:社交代理(无论是虚拟化身还是实体机器人)显示社交行为并以自然方式与其用户进行交互的能力,代表了此类代理在交互过程中的有效性的重要因素。特别是,赋予代理人有效的沟通能力,使其非常适合目标应用程序或任务,可以在用户对代理人的感知方式上产生重大变化,尤其是当代理人需要在复杂的社交环境中进行交互时。在这项工作中,我们将考虑在人机交互,语音识别和基于触摸的选择中如何出现两种核心输入通信方式,从而塑造用户对代理的感知。我们设计了一个简短的交互过程,以评估青少年对机器人所使用的输入交流方式的反应,该机器人旨在作为长期伴侣来激励他们从事日常的体育活动。一项针对n = 52名参与者的研究表明,与基于触摸的选择相比,在语音识别条件下,青少年将机器人更多地看作是朋友,并且在社交中的地位更高。我们的结果凸显了即使将语音识别作为较不可靠的选择,仍将语音识别用作输入通信方式的优点,以及研究如何做到这一点的重要性。

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