MOTIVATING LANGUAGE AS A MEDIATOR BETWEEN SERVANT LEADERSHIP AND EMPLOYEE OUTCOMES

摘要

This paper proposes motivating language as a mediator to increase the positive effects of servantleadership on subordinates’ outcomes. We suggest motivating language acts as a mediator totransmit servant leadership traits, and enhances the positive impact that servant leadership verbalbehavior has on employees’ performance. In the proposed model, motivating language acts as afull and a partial mediator. We further categorize three distinct outcome sets that should beimproved from this relationship. The first set includes improved worker performance, jobsatisfaction, absenteeism, and worker innovation. The second set in composed by trust,satisfaction with the leader, and inspiration to become servant leaders. Finally, the third setincludes self-efficacy, organizational citizenship behavior, and employee commitment.