A migration-based classification to understand ongoing interaction of business services: research from buyer's point of view

摘要

Taking a buyer's point of view, this paper discusses characteristics of ongoing interaction in business services. Three types of business services are identified according to how they migrate from buyers to final customers: component-services, production-services and operation-services which can further be divided into management-services and task-services according to different customer inputs. For each of these types of services, possible characteristics of the ongoing interaction between supplier and buyer are proposed. Rules for identifying class attribute of business services are also developed in the paper.