Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v.3

摘要

Many organizations providing it services try to be service-oriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework -which represents the business layer- with a service implementation methodology -which stands for the it level. In this paper, we detail the Papazoglou's service design and development methodology in order to align it with itil v.3, which is probably the most used ITSM framework. This work should help the staff of companies respecting the ITIL V.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.