A System Dynamics Approach for Knowledge Management and Business Excellence: An Application in Iran

摘要

One of the excellence enablers is KM. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is KMAT. This research exploits system dynamics in order to measure the effects of KM on business excellence with a combination of KMAT and EFQM. Relationships between KM and EFQM are analyzed and demonstrated by means of the literature reviews, expert interviews and system dynamics . The results of this study could be useful for knowledge management planners and managers in organizations.