EXAMINATION OF THE 2008 MBNQA FRAMEWORK USING CAUSAL LATENT SEMANTIC ANALYSIS (cLSA)

摘要

This study validates the 2008 MBNQA framework using a causal latent semantic analysis (cLSA)methodology. The results yield two broad concepts - the Baldrige system and the Baldrige results. Atwo-factor cLSA of input-output statements obtained from article abstracts published on the Baldrigeaward and program from 1987 to 2009 uncovered these factors and revealed that they have causalinfluence on each other.