Bridging cognitive modeling and model-based evaluation: extending GOMS to model virtual sociotechnical systems and strategic activities

摘要

Cognitive modeling and human factors models claim to represent critical features of human behavior and cognition, but for very different purposes. While cognitive modeling is concerned with the description and explanation of fundamental cognitive processes, human factors modeling is interested in performance and workload measures derived from simple formalisms of behavior and cognition in order to test design hypotheses. The present paper extends the use of GOMS models from models of the knowledge necessary for an agent to perform a task, to complex sociotechnical processes involving multiple agents in strategic activities situated in a virtual environment. The authors believe that extending GOMS may help to bridge the knowledge representation-driven cognitive models of complex human behaviors with the task networks-driven models of the human factors tradition.