Knowledge Management Aspects for Business Process Management: An Approach through the Information Management within and between Processes - Case Study at STMicroelectronics

摘要

In the last few years, Business Process Management and its support by workflow tools became more and more important. It can be considered as the coordinated work and orders of tasks execution in order to produce a product or a service. The knowledge produced during a business process is also used during its execution in order to produce a final product. However, this use of knowledge occurs often locally within a process and not within the whole process, nor is it used among different production processes. As it is important to improve the information flow within and between these processes, we propose that process actors could take profit from approaches of introducing knowledge management activities in a business process management environment.