THE FINANCIAL PERFORMANCE EFFECTS OF IT-BASED SUPPLY CHAINMANAGEMENT SYSTEMS IN MANUFACTURING FIRMS

摘要

This paper examines the financial benefits of adopting IT-based supply chain management(SCM) systems by 123 manufacturing firms over the period 1994 to 2000. By examining thechange in financial performance pre and post adoption controlling for industry median changesin performance, we find that SCM systems increase gross margin, inventory turnover, marketshare, return on sales, and reduce selling, general, and administrative expenses. High-tech firmsimplementing SCM systems have similar benefits and even greater increases in gross margin,market share, and return on sales.