Organizational Learning in the Collaborative Development of an ERP System for Higher Education Institutions Supported by Process Modeling

摘要

The purpose of this paper is to analyze how process management affects organizational learning during the collaborative development of an ERP system between a University and a software house. The study involves a University that is developing a system to manage the areas of Human Resources, Materials, and Finance making use of the BPM methodology for process mapping and design of new processes building. The methodology allowed to learn about: a) the role played by BPM for the software development; b) the impact of BPMN on users and technicians during the phase of process mapping; c) conflicts between application requirements and process functionalities, and their impact on learning; and d) how aspects associated with organizational learning, as a result of process management, affect the collaborative software development.