Interactive Knowledge Externalization and Combination for SECI Model

摘要

One of the subjects in knowledge management is knowledge externalization and combination in which people express their tacit knowledge and formulate it. Communication among people is important for this process. This paper proposes a model that helps two users to have a discussion for knowledge externalization and combination. In this model, the computer verifies the consistency between the knowledge generated by inductive learning from cases and the two user's knowledge sets expressed by themselves. From the result of this verification, it provides the point at issue for the discussion to improve the knowledge. We conducted a user experiment in the domain of gure-fishing where real experts had participated in. We confirmed the effectiveness in activating people's communication and also in improving the quality of their knowledge.