Application of the Artificial Intelligence in Enterprise Quality Systems

摘要

In a highly globalized market, a demand of a more specialized and flexible labour force is required. This situation often means a loss of knowledge in the organizations. Our paper offers some alternatives that can be applied to mitigate this threath. Throughout this work, we will raise a proposal of improvement in the way firms manage quality in their processes according to the norm 9001:2008 [1], by means of the use of an Expert System. This proposal will allow a decrease of the problems that can appear as a consequence of the circumstances previously described.