The Data Handling Method of a Data Dispatcher Module in Web-based SLA Monitoring and Reporting (WSMR) System

摘要

To provide high-level quality of network service and prevent contract dissension, a Service Level Agreement (SLA) is a more and more essential key factor in telecommunication industry. While most network service providers normally offer an SLA based on their legacy monitoring or reporting systems, it is needed to suggest an architecture of SLA system for accommodating different operating legacy systems without considering environment of each systems and providing an integrated SLA function between network service providers and telecommunication customers instead of using individual legacy systems to provide an SLA. In order to achieve these goals, this paper presents an integrated SLA system that is operated on the web-based interworking technology with legacy system, i.e. Web-based Service Level Agreement Monitoring and Reporting (WSMR) system. This will be easily modified and adjusted depending on the change of system environment. In WSMR, it is important to gather raw data in time from legacy systems or other Operating Support Systems and exactly transfers it into modules in WSMR system to support SLA monitoring and reporting function. To provide in-time data distribution, this paper designs a Data Dispatcher Module (DDM) which provides interworking interfaces, classifies and modifies raw data depended on the pre-defined configuration information, transfers it into other modules and logs all data flow through DDM. With DDM, this paper focuses on the data handling method to provide above functions in DDM for giving an integrated SLA in time.