IMPLEMENTATION OF ISO MANAGING SYSTEM STANDARDS IN THE CROATIAN HOTELS

摘要

The researches throughout the world have confirmed the increase of the ISO managing system standards implementation within the hotel industry. The aim of the research required for this paper was to investigate the implementation of ISO managing system standards in the Croatian hotels, as well as to test the interdependence among the implementation of the above stated system, specific qualities of the hotels (the size and the hotel class) and the hotel managers' educational levels. The empirical research has been done using the polling method in the hotels in the Republic of Croatia on a sample of 350 hotels chosen randomly. Based on the research results, it is concluded that the implementation of ISO managing system standard in the Croatian hotels is less than 20%. The research has also proven the existence of the interdependence between the implementation of ISO managing system standards and the hotel managers' educational levels.