Engineering the Fitness Relationship between an ERP and the Supply Chain Process at SNCf

摘要

Ensuring the adequacy of ERP implementations to business requirements is still an issue that needs to be addressed if we want ERPs to provide the advantages expected by organizations. One important cause of inadequacy results from the gap between the languages used by ERP implementers and the other stakeholders. Our approach to this issue is to materialize with a goal model the so-called fitness relationship between the ERP and the business processes that it supports. Based on the assumption that the Map formalism can be used to achieve this, we have developed at SNCF a method that helps eliciting ERP implementation requirements together with business adaptation requirements in an integrated way. This paper outlines this method and the issues that were met while developing and using it in an SNCF project in which PeopleSoft is being implemented to support the Supply Chain processes.