Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry

摘要

This paper reports our in situ study using contextual inquiry (CI). It solicits user requirements of hierarchically organized search results for mobile access. In our experiment, search activities of our subjects are recorded in the video, and the interviewer solicits the interface requirements, during and after the experiment. An affinity diagram is built as a summary of our findings in the experiment, and the major issues are discussed in this paper. The search behavior of our subjects is summarized into a flow chart. In this study, we report mobile interface features that are desired by our users in addition to those found in an earlier survey.