Quality of Working Life, Knowledge-Intensive Work Processes and Creative Learning Organisations: Information Processing Paradigm versus Self-Organisation Theory

摘要

This paper discusses the requirements that are necessary to make the organisational potentials of modern information and communication technology usable for the development of creative learning enterprises. It is shown that knowledge-intensive work processes require new co-operative, self-organising forms for work, organisation and learning that support creativity and can be supported by information and communication systems (in particular telecooperation systems). The problem is that within the framework of the information processing paradigm it is not or only insufficiently possible to treat the emergence of information. The concept of self-organisation has its justification here, because during this process information is indeed generated.