THE APPLICATIONS OF COMMUNICATION COMPETENCEFRAMEWORK FOR CIOS

摘要

Researchers in CIO arena have stressed the importance of developing and nurturing the CIO’s relationshipsrnwith both external and internal parties as the development and use of IT now demands collaborations fromrnothers. This paper proposes that, to improve CIOs’ relationships with others and the effectiveness of CIOs’rncommunication, CIOs must possess communication competence. Based on communication competencernliterature, competent communicators must achieve both appropriateness and effectiveness in their interactions.rnThis paper argues that there are three required elements of communication competence, I.e. Knowing what,rnhow, and why one communicates. Because very little CIO research has conceptualized CIOs and theirrncommunication behaviors, this proposed framework can serve as a ground for future research on improvingrnCIOs’ effective communication. Based on these elements of communication competence, implications for CIOsrnare provided.