Knowledge is a valuable corporate asset and must be properly managed. No generally accepted methodologyrnexists for assessing the maturity of an organization with respect to the management of its knowledge resources.rnThis paper develops and tests an instrument that organizations can use to self-assess their knowledgernmanagement maturity (KMM). Five levels of maturity are defined. These levels are conceptually derived fromrnthe broad framework of Carnegie Mellon’s Capability Maturity Model (CMM) for software engineering.rnHowever, unlike the CMM assessment that is largely factual, our KMM assessment is largely perceptual. Thernmaturity levels and the assessment instrument were developed in concert with Intel Corporation. A two-stagernpilot study was completed and the assessment was administered to a sample of knowledge workers in a largernbusiness unit within the company. Although the overall assessment methodology is still under development,rnthe results of our survey indicate that self-assessment of knowledge management maturity is possible, and thatrnthis assessment provides valuable feedback for more effective use of knowledge assets.
展开▼
