Wouldn't you like to know how to achieve success in your business? Almost everyone wants to be more competitive, to increase market share, reduce costs, improve quality, and increase profit. To do that, you must please your customers through improved responsiveness, delivery, and service. This doesn't happen by accident. In fact, it requires a structured and well-thought-out approach to your business. The critical keys are 1. To know what to do 2. To plan how to do it 3. To do it 4. To evaluate what you did. It may sound simple, but the reality is that many businesses today are struggling with these fundamental issues of effective business management, and as a result, are not as successful as they might be. So here are seven sizzling secrets for success in service! Strategy including vision, mission, goals, objectives, planning, systems Understanding your customers, your suppliers, your employees, and yourself Character, that of your business as well as your people, including ethics, morality, values, actions, and attitude Competence including knowledge, skills, and abilities Evaluation, measurements, and results Synergy, networking, and teamwork Service, including quality, cost, schedule, and helping others.
展开▼
