CIRM―Delivering Products and Services

摘要

Manufacturing is inherently a dynamic and ever-changing field. Nowhere is this more evident than in the area of delivering products and services (DP&S), one of the major areas of study within the APICS CIRM program. In the last five years, this area, which focuses on the planning, execution, delivery, and monitoring activities of the firm, has experienced a transformation. How we carry out these activities has been significantly influenced by such developments and trends as the increasing importance of supply chains (and their management), the emergence of enterprise resources planning (ERP), changes in the approaches being used for planning and scheduling production, the increasing awareness of a process view of the firm and its activities, and the expanding importance of metrics. In this presentation, the listener will be introduced to these and other developments. The listener will see hpw these developments and trends are creating new opportunities and challenges for the production and inventory control manager. If we are to rise to the demands of these new developments, a new way of approaching the tasking of scheduling, planning, implementing, and monitoring execution has to be introduced. The presentation shows that the key to this new paradigm lies in a value-driven, process-based, integrative framework and thinking process. The presentation focuses on the following six developments in its presentation: 1. metrics (what they are, why they are important, types of metrics, and their role in the process of delivering products and services) 2. global manufacturing (what it entails, why it is important, and its impact) 3. supply chain management, with specific emphasis on both the upstream and downstream supply chains and the impact of such new developments as efficient consumer replenishment (ECR) and collaborative planning and forecasting replenishment (CPFR) 4. information technology (with specific attention to ERP) 5. time-compression strategies (with specific focus on kaizen events) 6. process view of delivery.