VOICE OF THE CUSTOMER (DEFINE): QFD TO DEFINE VALUE

摘要

Capture, rank and deploy the Voice of the Customer and translate that voice into staff actions. Learn the principles and applications of Quality Function Deployment used by many leading organizations such as 3M, AT&T, Boeing, Chevron, DaimlerChrysler, EDS, Ford, General Motors, Gillette, Hewlett-Packard, Hughes, IBM, Jet Propulsion Laboratory, Kawasaki Heavy Industry, Kodak, Lockheed-Martin, Marriott, Motorola, NASA, NATO, NEC, Nissan Motors, Nokia, Pratt & Whitney, Proctor & Gamble, Raytheon, Sun Microsystems, Texas Instruments, Toshiba, U.S. Department of Defense, Visteon, Volvo, Xerox and many others.