Accelerating the Culture Change!

摘要

Exide Electronics, a major supplier of UPS equipment, embarked on a journey of changing a culture to improve quality, enhance customer responsiveness and reduce costs. This case study examines the evolution of change over a period of seven years, with particular emphasis on the most recent years, 1992 through 1995. The presentation focuses on the Raleigh plant operations, and describes how each succeeding year built on the successes and shortcomings of the prior years to accelerate the culture change, including corrective action and continuous improvement processes, organizational structures, expectations, goals, achievement and pitfalls.