Development and Implementation of e-Government Services in Turkey: Issues of Standardization, Inclusion, Citizen and Satisfaction

摘要

This paper discusses the development and implementation of e-government services in Turkey. With the background information about e-government in general, Turkish case of e-government initiatives is discussed with a specific focus on "e-Government Gateway Project". Issues of Standardization, Inclusion, Citizen Satisfaction, Integration and Interoperability are highlighted as current, hot topics and future prospects.