The design of the evaluation system of e-commerce shopping after-sales service

摘要

In the context of rapid development of e-commerce, after-sales service, as the main part of the modern commodity trading, has shown its increasing importance in the development process for on-line shopping enterprises. According to the investigation and analysis of the after-sales service about its main problems and practical reasons from different angles including enterprises, consumers, government and third -party service providers for on-line shopping enterprises, this paper designs a set of after-sales service system for online enterprises in the environment of e-commerce in the expectation of improving the abilities of the development of after-sales service and the satisfaction of the consumers.