Towards automatic recognition of the negotiation strategies: Analysis of human-human dialogues

摘要

We investigate communicative strategies used by humans in negotiation dialogues. The empirical material of the study is a small sub-corpus of telemarketing calls. Our aim is to develop software for automatic pragmatic analysis of dialogues which can be used by linguists for recognition of dialogue acts, communicative strategies and the structure of a dialogue. The further aim is to implement the results in a dialogue system that interacts with a user in natural language and is intended for training negotiation skills of the user.