Communication or Bust: A Case Study of the Knowledge Generation and Dissemination Process of a Financial Services Firm Undergoing Change

摘要

The findings from this study also contribute to our conceptual development about knowledge creation processes and necessitate reflection on the existing theories and models relative to change and collective cognition in three areas: (1) need for nonlinear living systems approach to change, with consideration of a dualistic approach such as viewing living social systems as both open-closed, viewing organizational routines as both a source for stability-change, and viewing the need for both learning and performing actions; (2) integration of reflective practitioner (Schon, 1978) with change models and other knowledge-creating processes that can be leveraged by leadership teams; and (3) recognizing the role of history, identity, and memory in sensemaking process that inhibits or enables creation of organizational knowledge.