Business activity monitoring solution to detect deviations in business process execution

摘要

Current paper proposes a custom solution for detecting deviations in process execution by analyzing event logs of running cases. The monitored business processes are extracted with process mining techniques. The behavior of the current alert system is illustrated on a case study, the event process logs resulted from the execution of a software development process used in the IT department of a large automotive company. Enhancing the level of control in project management activities, improving the business process execution by detecting deviations in real time and helping organizations to perform better by providing guidance to the people during task execution are the main reasons for designing the current solution. The statistical information about detected deviations represents the input for an analysis phase having as major scope business process improvements. The alert system was designed as a Web based application and is presented as a Business Activity Monitoring solution operating with process mining concepts.